Frequently Asked Questions
Below are answers to some of our most frequently asked questions, we hope you find them helpful. If, however, any questions remain unanswered please do contact us on 0818 220 088.
ABOUT GETAWAY BREAKS
1. Why should I purchase a SuperValu Getaway Break?
Getaway Breaks represent superb value and offer you great savings on your chosen break. In addition from June 2016 every time you book a break you collect 1 Real Reward point for every €1 you spend across SuperValu Real Reward partners. Top Tip: The website is the best place to see your options. Visit us online at www.supervalu.ie
2. What are the standards of hotels and holiday homes on offer?
All hotels and holiday homes participating in the SuperValu Getaway Break promotion are approved by the relevant tourist board. For example all Irish hotels and holiday homes are Fáilte Ireland approved.
3. Why do I have to make full payment on some hotels listed at time of booking?
Prices are subject to demand, in locations or at properties where there is high demand, we need to lock-in the price /reservation by making full payment at time of booking.
4. Can I have a list of hotels and holiday homes?
We do not provide lists of hotels or holiday homes because there is such a large number participating and availability varies by date and location. The easiest way to explore your options is to go through our website and view what is available at the time you wish to take a break.
5. Why are some locations more expensive than others?
Again, it's all about demand, the higher the demand in a location the break.
ABOUT REAL REWARDS
1. How do I join Real Rewards?
You can join Real Rewards by completing an application form at your local participating SuperValu store or online at supervalu.ie.
HOW TO BOOK A GETAWAY BREAK
1. How can I avail of a SuperValu Getaway Break?
Simply sign up to the Real Rewards loyalty programme and book a break with us!
2. Do I need points to book a break? If so, how many do I need?
No points are required to book a break. You now earn points with each euro you spend on booking a break.
3. How can I book a Getaway Break?
Follow these simple steps to book a SuperValu Getaway Break:
4. How do I pay for my SuperValu Getaway Break?
You can pay for your break using your debit or credit card. In some cases payment via cheque or the Post Office is possible but you must contact our call centre to make the booking.
5. Can I make a last minute booking?
You can book most of our Getaway Breaks online up to 24 hours before your arrival date. For the following breaks however, you must contact our call centre:
a. Really last minute bookings – up to 12.00 noon on the date of arrival
b. Spa Hotel Break bookings made within 7 days of arrival
c. Holiday Home bookings within 2 days of arrival
6. What number do I call to make a booking?
Republic of Ireland - 0818 220 088
Note: National Call Rates apply.
7. How do I know that my reservation is confirmed?
When you complete your reservation online, an instant on-screen confirmation will appear. It will show your reservation details including your Booking Reference Number. We advise that you print out this document for your records. If you book by phone, you will be given a Booking Reference Number at the end of the booking process. A confirmation e-mail will also be sent if an e-mail address is provided.
8. Is your system secure?
Yes. Getaway Breaks uses the latest encryption technologies and payment processors to ensure all transactions are secure. Getaway Breaks is PCI Level 1 compliant which means that Getaway Breaks has adhered to global security standards that are designed to protect payment card information during and after a financial transaction.
9. How long do you keep my data on your system?
Getaway Breaks does not store any payment card data. Personal data that relates to your accommodation booking will be stored for a period of 12 months from the date that you travel. After this time all personal data will be removed. For more information please see our Terms and Conditions and Privacy Statements.
BOOKING A GETAWAY BREAK ONLINE
1. How do I book a break online?
Go to our 'How to Book' page here.
Already know what you want included in your break? Instead of the above, go to the footer links to choose a package.
2. I only want to see hotels in coastal locations with a babysitting service – can you show me those hotels only?
Absolutely! Accommodation locations can be filtered by facilities, price and/or star rating to make booking even easier.
3. I want to book more than one break; can I do that on your website?
Our website allows you to book as many breaks as you like, all at once.
Simply select the ‘Add another break’ button in your shopping basket and this will bring you back to the homepage to choose whatever offer you’d like to choose.
The shopping basket will hold your breaks for 15 minutes while you search through our other great value deals!
Breaks processed in one basket transaction must be of the same currency. If you want to purchase breaks in different currencies, you must complete separate transactions.
Should you choose the part payment option for a holiday home break; you will be unable to process a hotel break booking in the same transaction and will need to complete a separate transaction.
5. I would like to book over 3 rooms on the same date and in the same location, how do I do that?
Our website allows you to book up to 3 rooms on the same date at one time.
If you wish to book 4 or more rooms together, please contact our call centre on 0818 220 088.
FINDING AN OFFER TO SUIT YOUR NEEDS
1. What room types are available in hotels?
Our hotels offer double rooms (one double bed) or twin rooms (two single beds) which are suitable for 2 adults sharing.
Some of our hotels offer a Family 1 Child (double bed + 1 bed) room and a Family 2 Children (double bed + 2 beds) room which are suitable for 2 adults & 1 child and 2 adults & 2 children respectively.
2. I am a single traveller; do you have a room for me?
Yes. Firstly, choose an offer, then select the date you want to travel, then simply enter 1 room and 1 adult into your search and the system will return suitable rooms to you.
A single traveller can avail of any of our offers at the normal price.
3. We have a family with 3 children; do you have an offer for us?
Yes we do. Simply select your date, the number of people travelling and our system will return an offer to suit your needs.
Please note: The offers available for your party include holiday homes or hotels with extra large family rooms. The availability of this type of accommodation can be limited so book early to avoid disappointment.
4. I'm interested in a Self Catering Break for the family, but don't want to take a full week. Can I take a shorter break?
Yes, Self Catering Breaks can be taken for any number of nights up to seven (7) nights for the same price. We also have short-stay Self Catering options for between 1 – 3 nights. You may also be interested in some of our other breaks which cater for up to 3 children, see offer pages for more details.
5. I want to book my Self Catering Break for the summer but don't want to pay in full up front, is this possible?
Yes, you are booking at least 37 days in advance of arrival; you will be able to secure your reservation by paying 25%. Full payment is due 35 days before arrival.
6. Can I book a break on a Bank Holiday or during other special event periods?
Offers are subject to availability and while it is year-round, it may be limited during bank holidays and other peak periods.
7. Can I book a break for stays during the months of July and August?
Yes you can. A supplement applies for some breaks in the peak months of July and August. Rates will feature on our Terms and Conditions page.
TURNING YOUR COOKIES ON:
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ACCOMMODATION POLICIES AND FACILITIES
1. What are the check-in and check-out times of a hotel?
The check-in and check-out times differ by hotel and these are featured on our website, but as a guide, the check-in time is normally after 2pm and check-out is before noon.
2. If I arrive late at the hotel, can I still check-in?
Yes. Our advice is that you should contact the hotel directly, but our bookings are guaranteed which means that the hotels are obliged to keep the room for the first night. If you do not show up for your break, the hotel is entitled to charge for one night's accommodation.
3. Can I pay for my stay at the hotel with a different method than the one used to for my booking deposit?
As the payment details taken at the time of booking only apply for your booking deposit, you can pay at the hotel using the payment method of your choice that is accepted by the hotel.
4. How do I know if the hotel has the facilities I require? (e.g. parking, baby-sitting services, etc.)
Our website provides you with information on the facilities available through descriptions and the use of symbols. If the information you require is not specified, please contact our call centre.
CHANGING AND/OR CANCELLING YOUR BREAK
1. How can I cancel my booking?
Should you need to cancel your booking you may do so on www.supervalugetawaybreaks.com using the ‘My Bookings’ tool in the footer or via the call centre.
Note that cancellation policies vary dependent on accommodation or package you book, please review individual terms and conditions of the accommodation provider prior to proceeding with your booking. These details will be agreed by you and outlined to you during the booking process.
2. What if your call centre is closed and I need to cancel?
You should contact the hotel directly if this is an urgent cancellation near to your arrival date. Alternatively, you can cancel your booking online using the My Bookings function found on our website.
You should contact your hotel directly and advise our call centre at your earliest opportunity.
3. How can I change my booking?
For changes to bookings, you will need to contact our call centre on 0818 220 088. For more details, please refer to the Terms & Conditions section of the site.
4. How do I know that my booking has been cancelled?
After you have cancelled your reservation, your cancellation will be noted and logged on our system. The same reference number issued to your booking will apply to your cancellation. If you have supplied an e-mail address at the time of booking, you will receive an e-mail notifying you that your booking has been cancelled.